Troubleshooting

Running into issues? Find solutions to common problems below.

Social Media Connection Issues

Platform won't connect

1. Try again: Click Disconnect, then Connect again
2. Check account type: Instagram requires a Business or Creator account. Facebook requires a Page (not personal profile).
3. Browser issues: Try a different browser or clear cookies
4. Pop-up blocker: The OAuth window may be blocked — allow pop-ups for studioflows.app

Post failed to publish

Common causes:

• Connection expired: Reconnect the platform from Social Media settings
• Content rejected: Check platform guidelines (size, format, character limits)
• Rate limited: Wait and try again later
• Account issue: Check your social account is in good standing

Image quality looks poor after posting

• Upload highest quality images possible
• Avoid heavy compression before upload
• Match platform's recommended dimensions (see Social Media Scheduling)

Wrong time zone for scheduled posts

1. Go to Settings in your dashboard
2. Update your time zone
3. All future scheduled posts will use the new time zone

Web Watch Issues

Image upload rejected

• Format: Only JPG, PNG, and WebP are supported
• File size: Max 30MB per image. You don't need to compress it yourself — StudioFlows does that for you during upload.
• Limit: Max 100 tracked images. Remove one to make room, or delete images you no longer need to watch.

No scan results appearing

• Automatic scans run weekly — new images won't have results immediately
• Use a manual scan (3/month) for faster results
• Some images may genuinely have no matches online

Too many false positives

• Mark false positives as Ignored or Dismissed
• Add frequently-matched legitimate sites to Authorized Domains

Client Intel Issues

Research returned no results

• Ensure the name is spelled correctly
• Add more context (email, company name) for better matching
• Some individuals may have minimal online presence

Automatic research not triggering

1. Verify your booking email address is correct: research-[key]@studioflows.app
2. Check that your booking platform is sending notification emails
3. For webhooks, verify the endpoint URL and test with a sample booking

Daily lookup limit reached

Manual lookups are limited to 5 per day. The limit resets at midnight in your timezone. Automatic lookups from booking integrations don't count toward this limit.

Cropping Issues

The crop cut off something important

• Smart Cropping centers on the main subject — a photo with people spread wide may favor one group
• Crop that photo yourself before uploading, or switch Smart Cropping off in Settings → Social for full control

My X/Twitter posts are the wrong shape

Check Settings → Social → X/Twitter Crop Orientation. It's set to landscape by default.

Stories aren't going out

Switch on Include Stories in Settings → Social. The post also has to target Instagram or Facebook — they're the only platforms with Stories.

My photo posted uncropped

Either AI Smart Cropping is switched off in Settings → Social, or the post was built manually in the composer with your own crop already applied.

See AI Smart Cropping for the full guide.

Login Issues

Can't log in to my account

1. Check email: Make sure you're using the email you signed up with
2. Reset password: Click "Forgot password" on the login page
3. Check for typos: Passwords are case-sensitive
4. Clear browser cache: Try incognito/private mode

Verification email not received

1. Check spam/junk folder
2. Wait a few minutes (emails can be delayed)
3. Try signing up again with the same email
4. Contact support if still not working

Dashboard Issues

Dashboard is loading slowly

• Check your internet: Try refreshing or testing other websites
• Clear cache: Press Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)
• Try another browser: Chrome, Firefox, or Safari
• Disable extensions: Some browser extensions can interfere

Dashboard shows "Loading..." forever

1. Hard refresh the page (Cmd+Shift+R / Ctrl+Shift+R)
2. Clear browser cache and cookies
3. Try incognito/private mode
4. If still stuck, log out and back in

Changes aren't saving

• Check for error messages
• Make sure all required fields are filled
• Try refreshing and making the change again
• Check your internet connection

Still Need Help?

If your issue isn't listed here:

1. Check our FAQ for more answers
2. Search the support documentation using the sidebar
3. Email support with:
   • Description of the issue
   • What you've already tried
   • Screenshots if helpful
   • Your account email